Customer Success | Stensul

Creating Success, Together

From onboarding through optimization, our team becomes a trusted extension of your marketing operations — embedding governance, accelerating workflows, and enabling ongoing value at every stage of campaign creation.

Strategic support built for how your team creates

Customer success

Every Stensul package receives access to our Customer Success team who works with you to achieve your program goals.

Customer support

Get support when you need it. Every Stensul package also grants you access to ongoing platform support.

Professional services

Ready for more? Our Subscription Services help you level up and provide you with even more custom support and guidance.

Success with Stensul, from day one

Onboarding and implementation

Set your team up for success with a guided onboarding experience — align goals, integrate systems, enable users, test workflows, and launch confidently.

Workflow and design optimization

Streamline your email creation process and elevate your email designs to boost engagement, ensure brand consistency, and drive efficiency.

Enablement and change management

Empower your teams with continuous training, platform guidance, and best practices to support seamless adoption and long-term success.

How teams ship faster with Stensul

A large healthcare company sends nearly 9 billion emails a year, yet each build took 70 hours and 70 manual steps. Designers had become “brand police,” burned out and boxed out of real creative work. The head of Marketing Operations made Stensul the anchor of a change management program—automating module mapping, embedding brand and compliance guardrails, and letting designers build desktop and mobile layouts side by side. Email creation became 12x faster, the team handled 20% more requests without new headcount, and engagement climbed 4 points above retail benchmarks. Designers got their strategic time—and their jobs—back.

Healthcare

A nonprofit was stuck in a batch-and-blast model: generic, hand-coded emails that took days to produce and made personalized appeals nearly impossible—especially for time-sensitive disaster relief. The Marketing Technology team rolled out Stensul, giving non-technical marketers a no-code builder with pre-approved modules, brand guardrails, and streamlined review workflows. Production time collapsed from days to hours. Donor segments finally received relevant, mobile-optimized campaigns at the right moment, engagement rose with every personalized send, and fundraising results climbed—especially on urgent appeals where speed meant everything.

Nonprofit

A large real estate company’s marketing technology team operated as an internal agency, buried in manual templating work built on master files and PDF hand-offs. They had no bandwidth for strategic automation, and nobody enjoyed the low-skill production grind. The marketing communications team shifted email creation to local division marketers through Stensul—with reusable modules and built-in brand and compliance guardrails, while tech kept governance. Production time dropped 95%, saving 254 hours a month. Email volume and engagement rose, click-through rates climbed, and 100% of emails stayed on-brand and legally compliant. The tech team finally had time for higher-value work.

Real Estate

A hospitality company’s email operation was a patchwork of Marketo cloning, Dreamweaver hand-edits, FTP uploads, and rendering headaches—too slow to keep up with a growing fanbase and rising revenue goals. The email marketing specialist centralized everything in Stensul, where novice users could drag-and-drop branded emails, collaborate in real time, and push securely into Marketo. Creation time dropped 50% even as monthly requests rose 33%, and the team delivered 36% more high-impact nurture and trigger campaigns that drove ticket and merchandise revenue. Email became a strategic asset instead of a bandwidth drain.

Hospitality · Sports

Advanced customer support, dedicated to your success

Our Subscription Services proactively support your team’s success with Stensul. With our packages, you get hands-on guidance tailored to your evolving needs. See all the package tiers below.

Silver Expert support in action

Gold (most popular) Comprehensive program management​

Platinum Strategic, all-in support​

Take their word for it

“By combining Adobe with Stensul, teams can move faster, collaborate more effectively, and consistently deliver on-brand campaigns. Every email is a perfect blend of creativity and efficiency.”

Justin Price

Milwaukee Bucks Senior Manager, Multichannel Marketing

“Stensul helped our extended marketing teams become far more self-sufficient in email creation by shifting execution to our Demand Gen and Lifecycle teams while maintaining strong guardrails for brand, accessibility, and mobile quality. It also supported enterprise-grade governance with standardized templates, controlled components, and clear approvals. The platform is intuitive, accelerates campaign creation, reduces errors, and provides operational stability even as teams evolve.”

Jacqueline Freedman

CEO & Founder, Monarch Advisory Partners

“Mindbody is always trying to push the envelope, and we found a kindred spirit in Stensul, who’s right there doing the same.”

Nat Harrison

Vice President, Marketing, Mindbody

Interested in Stensul's Subscription Services?

Contact your customer success manager to learn more.